Shipping Policy

Processing Time:

• All orders are processed within 3-5 business days. Orders are not processed or shipped on weekends or holidays.

• You will receive an email notification once your order has shipped, along with tracking information if available.

Shipping Rates and Delivery Estimates:

• Standard Shipping: 3-5 business days
   

Shipping costs are calculated at checkout based on your location and the shipping method selected. You can view your shipping charges before completing your purchase.
 

Order Tracking: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s status on the carrier's website.
 

International Shipping: We offer international shipping to select countries. Delivery times and shipping rates vary by destination. Please note that international customers are responsible for any customs duties, taxes, or fees that may apply at the time of delivery.
 

Shipping Restrictions:​

• Some products may have shipping restrictions based on size, weight, or destination.
   

Address Issues: Please make sure that your shipping address is correct before completing your order. We are not responsible for lost or delayed orders due to incorrect address information provided.
 

Missing or Damaged Items: If your order arrives damaged or you believe an item is missing, please contact us immediately at mmalele@hawaii.edu or 808-772-2406]. We will assist in resolving the issue as quickly as possible.
 

Changes to Shipping Policy: We reserve the right to update or modify this shipping policy at any time. Any changes will be reflected here on this page.